What is the check-in and check-out policy at Hyatt Centric Gran Via Madrid?
Check-in is at 15:00 and check-out is by 12:00.
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Hyatt Centric Gran Via Madrid – A Favorite for Families in Madrid
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Key details
About the Hotel
Gran Via 31, Madrid, 28013,
- Steps from the historic Gran Via
Great
8.8
9.4
4.5
4-star hotel on Gran Via with a rooftop bar offering panoramic views of Madrid
Rooms & Suites
The hotel offers
Dining & Bars
Hielo y Carbón on the first floor offers the
Rooftop Terrace
El Jardín de Diana provides
Location & Accessibility
The hotel sits on Gran Via, within
Family & Pet-Friendly Services
The hotel offers a
Highlights
Rooms: 159 rooms including 16 suites with custom furnishings
Dining: 5Senses dining experience engaging all five senses
Bar: Over 50 gin and tonic options at the on-site bar
Rooftop: El Jardín de Diana with panoramic city views
Location: On Gran Via, steps from Puerta del Sol and metro stations
Family: Children's menu, baby safety gates, and strollers
“This hotel, with its prime Gran Vía address, places Madrid's vibrant cultural scene at your doorstep. I particularly appreciate the rooftop bar; it's the ideal spot for panoramic city views after a day exploring nearby attractions. The art deco design and unique dining experiences elevate it beyond a typical stay.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- King Room Balcony2 persons30 sq. feet1 King-size bedAir conditioningHeatingroom details
- Family Suite2 persons65 sq. feet1 King-size bedAir conditioningHeatingroom details
- Twin Room2 persons30 sq. feet2 Single bedsAir conditioningHeatingroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
July 2026 - July 2027
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Allergy-free rooms
- Lift
- Coffee shop
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Services
- Paid shuttle service
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Playpen
- Baby pushchair
- Children's menu
Spa & Leisure
- Leisure/ TV room
- Jacuzzi
Room features
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Terrace
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Bathtub
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Curtains
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Dining Onsite
Hyatt Centric Gran Via Madrid offers a delightful selection of dining options that capture the essence of local and international flavors. From modern grill dishes to inventive Spanish fare, each venue invites guests to indulge in a vibrant culinary experience in beautifully designed settings.
Hielo y Carbón
Grill/BBQ
Ambiance
Family friendly, Modern
Key Offerings
Known for its diverse meal options, including vegetarian, vegan, gluten-free, and dairy-free selections, Hielo y Carbón is perfect for lunch and dinner cravings. The sophisticated setting creates a welcoming atmosphere for guests of all ages.
Reservation
recommended
07:00 - 23:00 daily
El Jardín de Diana
Spanish
Ambiance
Modern
Key Offerings
A perfect spot for brunch, lunch, and dinner, El Jardín de Diana highlights traditional Spanish dishes with a contemporary twist. The vibrant cocktail hour adds to its allure, making it an ideal gathering place to soak in Madrid's lively spirit.
Reservation
recommended
11:00 - 00:00 daily
Ondas
Mediterranean
Ambiance
Modern, al fresco relaxation with a movida madrileña atmosphere
Key Offerings
Offering a taste of Mediterranean delights, Ondas invites visitors to enjoy a laid-back dining experience amidst stunning views and soothing music. Ideal for a refreshing afternoon escape, perfect for those looking to unwind with light bites.
Reservation
not needed
11:00 - 18:00 daily
Hyatt Centric Gran Via Madrid Location
Gran Via 31, Madrid, 28013,
Explore Madrid
Explore Madrid's Vibrant Scene
Puerta del Sol
7 minutes' walk
Central hub of Madrid, featuring the iconic 'El Oso y el Madroño' statue and vibrant atmosphere, perfect for people-watching.
Plaza Mayor
9 minutes' walk
Historic square lined with restaurants and shops, offering a taste of Madrid's architecture and lively street performances.
Royal Palace of Madrid
15 minutes' walk
Stunning royal residence with opulent architecture and gardens, open for touring, providing a glimpse into Spain's royal history.
Museo del Jamon
7 minutes' walk
A culinary haven showcasing Spain's famous ham with delicious tapas in a vibrant setting, a must-visit for food lovers.
Cycling at El Retiro Park
15 minutes' walk
Biking through the scenic El Retiro Park offers a relaxing escape, with rental bikes available nearby for a leisurely adventure.
Thrill Rides at Parque de Atracciones
15 minutes' drive
Located a short drive away, this amusement park boasts exhilarating rides and activities for thrill-seekers of all ages.
Torres Bermejas
1 minute' walk
Flamenco-themed restaurant offering traditional Spanish cuisine, known for its vibrant atmosphere and delicious paella.
MU El Placer de la Carne
2 minutes' walk
A meat-lovers paradise serving gourmet cuts in a chic environment, perfect for carnivores seeking high-quality dishes.
Circulo de Bellas Artes
9 minutes' walk
Art center offering exhibitions, film screenings, and a rooftop terrace for stunning views of the city and lively events.
Teatro Lope de Vega
15 minutes' walk
Known for staged musicals and performances, this theater offers a delightful experience for families and couples alike.
Tips on navigating the city
Get access to exclusive early booking discounts for your family’s upcoming getaway
Book now and enjoy exclusive rates on your family vacation!
Property information and rules
Check-in
from 15:00-23:30
Check-out
from 08:00-12:00
Guest Parking
No parking available.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs EUR 27 per person per day.
Pets
Pets are allowed on request.
Languages
English, Spanish, Italian, Portuguese
Number of floors:
9
Number of rooms:
159
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Show moreShow less
Pros
Superb location
Friendly staff
Comfortable rooms
Delicious food
Cons
Unclean cups
Broken elevator
Guest reviewsbased on 815 reviews
Frank from Germany
Single
King Room View
4 nights in November 2025
|
Reviewed: January 15, 2026
8.8/10
Excellent Location, Smooth Stay
central location helpful staff clean room well kept building
I found the location convenient, right in the city center and near a metro station. The staff were polite and always ready to help. My room was always clean, and I felt secure throughout my stay. The building itself seemed well-kept.
The water pressure in the shower was a bit lower than I prefer.
Service
9/10
The staff were professional and attentive. They addressed my inquiries promptly. I could see they worked hard to ensure all guests had a good experience. Check-in and check-out were handled efficiently, with minimal wait times.
Facilities
8/10
The hotel includes a fitness center with three treadmills and two stationary bikes. A rooftop terrace provides city views. There is also a business center with computers and printers. Elevators are available for easy access to all floors.
Location
10/10
The hotel is located near the metro, providing easy access to various parts of the city. Several restaurants and shops are within walking distance of the premises. Many tourist attractions are also easily accessible.
Rooms
9/10
My room had a king-sized bed and a separate seating area. The bathroom included a rainfall shower and provided toiletries. There was also a minibar and a safe available. A hairdryer and iron were in the closet.
Dining
8/10
The breakfast buffet includes scrambled eggs, bacon, and a selection of fruits. Coffee, tea, and juice were readily available. The restaurant also offers lunch and dinner service. The bar provides a selection of beverages.
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FAQs
About Hyatt Centric Gran Via Madrid
What are some nearby attractions to Hyatt Centric Gran Via Madrid?
Nearby attractions include Puerta del Sol (1 km), El Retiro Park (1 km), and Plaza Mayor (1 km).
What dining options are available at Hyatt Centric Gran Via Madrid?
The hotel features three dining venues: Ondas lobby bar, Hielo y Carbón restaurant, and El Jardín de Diana rooftop terrace.
Is there a fitness center at Hyatt Centric Gran Via Madrid?
Guests have access to a 24-hour fitness center equipped with state-of-the-art machines.
What room amenities are available at Hyatt Centric Gran Via Madrid?
Rooms include a flat-screen TV, free Wi-Fi, air conditioning, minibar, and tea/coffee making facilities.
How far is Hyatt Centric Gran Via Madrid from the airport?
The hotel is 25 km from Adolfo Suárez Madrid-Barajas Airport.
What are the highlights of Hyatt Centric Gran Via Madrid?
Highlights include a rooftop terrace with city views, an extensive cocktail selection at the bar, and a unique 5Senses dining experience.
Which languages are spoken by the staff at Hyatt Centric Gran Via Madrid?
The staff can communicate in multiple languages, including English and Spanish.
Is there a bar at Hyatt Centric Gran Via Madrid?
Yes, the hotel features a bar specializing in gin and tonics, alongside cocktails.
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